Support for Advent Beam
Email info@adventisthymns.com and you will reach a person. Advent Beam is a small independent project, so replies are not instant, but every message is read.
Reporting a problem
The more of this you can include, the faster it gets fixed:
- What you were doing when it happened
- The hymn or passage on screen at the time, if there was one
- Your iPhone or iPad model and iOS version
- The app version, shown at the bottom of Settings
- A screenshot or screen recording, if the problem is visual
Purchases
Advent Beam has one-time unlocks, not subscriptions. If you have reinstalled the app or moved to a new device, open Settings in the app and choose Restore Purchases. Purchases restore to the Apple Account that bought them, so make sure you are signed in to the same one.
Refunds are handled by Apple rather than by us, at reportaproblem.apple.com. If a purchase is not restoring the way it should, email us and we will help you work out what is going on.
Found a mistake in a hymn?
Please tell us, at corrections@adventisthymns.com. The hymn text, tunes, and attributions come from a library we maintain by hand against printed hymnals, and corrections from people who know these hymns well are genuinely useful. Include the hymn number and the hymnal it is in, and quote the line as printed in your copy.
Corrections reach the app and the website together, since both read from the same library.
Privacy
Advent Beam collects no personal data and contains no analytics or tracking. The full details are in the privacy policy.